Refund & Cancellation Policy

1. Overview

Silfer Company is committed to client satisfaction and transparent communication.
Our services involve marketing automation, CRM setup, chatbot integration, and AI-driven campaigns — all of which require immediate allocation of time, resources, and licenses once a project begins.

For this reason, most payments are non-refundable after service activation, as described below.

2. Refund Eligibility

Refunds are considered only under the following conditions:

Service Not Delivered: If a paid service has not been started or implemented, you may request a refund within 7 business days after the expected delivery date.
Billing Errors: If a duplicate charge or billing error occurs, please notify us immediately. Verified errors will be refunded promptly.

Refunds are not applicable once service implementation, setup, or system activation has begun, as these represent work and software provisioning already delivered.

3. Non-Refundable Services

The following payments are strictly non-refundable:

Setup, onboarding, or implementation fees;
Monthly or recurring subscription payments;
Creative work, automation flows, or system configurations already delivered or in progress;
Third-party tools, APIs, or licenses purchased specifically for the client’s account.

Refunds or chargebacks cannot be requested due to lack of sales or business results, as performance depends on the client’s internal operations and market conditions beyond our control.

4. Cancellation Policy

Clients may cancel future renewals at any time by providing written notice to info@silfercompany.com at least 30 days before the next billing cycle.
Cancellation will stop future charges but does not generate refunds for previous payments.
No penalties or hidden fees apply for legitimate cancellations.

5. Refund & Cancellation Process

To request a refund or cancellation, please email info@silfercompany.com with the following:

Full name and company name;
Service or subscription details;
Reason for the request;
Proof of payment (if applicable).

Our billing team will review your request and respond within 5 business days.

6. Dispute Prevention

We encourage all clients to contact us directly before opening any payment dispute.
Our goal is to resolve issues collaboratively and ensure client satisfaction within the agreed scope.

7. Acknowledgment

By completing a payment through Stripe or any of our checkout links, the client confirms acknowledgment and acceptance of this Refund & Cancellation Policy, as well as the terms stated in the signed service agreement.

📧 Contact: info@silfercompany.com
📞 +1 (647) 492-5682
Effective since: January 1, 2025